“We knew our Residents needs were significant, yet our CMI never seemed to reflect it. Despite our greatest efforts to improve this dilemma we realized we couldn’t do it on our own. That’s where Responsive Health Management came in. They collaborated with us. They educated our key staff. They provided support and ongoing review of how we were doing. And the results? In 5 years we now have staff who are more knowledgeable aboutthe Alberta Classification System and documentation that better reflects our residents needs and the care we know we provide. A CMI increase of 10% in that time has ensured our Residents have access to the most available resources they require....and in the end isn’t that what we should all be striving for?”

Shawn Gadsby, Dipl. HS, RN, GNC (C)
Director of Nursing, St. Joseph's Villa